When it comes to the complete process of going solar, we have tons of accolades and positive remarks from our dear customers! We have to admit that the secret to our business longevity is primarily because of the loyalty of our happy customers.
They come to us when its time to look into solar as their sole renewable energy solution, as well as, for any maintenance and service of their customized solar system.
Here are just a few letters we have collected along the way. Read them and when you're convinced that Revco Solar is the only choice to go solar in Southern California, please don’t hesitate to pick up the phone and call us to schedule your own free, no obligation solar evaluation here.
Great customer service from your team
First I wanted to say thank you to Jim, Taylor, and George. Last week my system blew a fuse. I noticed I wasn't producing power and while searching my email for Taylor's contact, he sent me an email that moment stating the issue and that George was on his way. George had me up and running within a half hour of me realizing I had an issue. Great customer service from your team, please pass along my thanks. Again please thank your team for the help last week and I hope you are doing well.
"We couldn't be more satisfied"
All the people we have dealt with from Revco are polite, competent, friendly and good representatives for your company.
Jeremy showed up early, went right to work, had the old pump out and in his truck before I had a chance to get out there to see what he was doing. He seems very knowledgeable, and showed me some things I didn't know about the operation of our system, which I appreciate very much. The pump is amazing and it was wonderful to see it come on at the proper time this morning. All the people we have dealt with from Revco are polite, competent, friendly and good representatives for your company. Don't know who does your hiring but they do a good job. Again, thanks for your help in getting this taken care of.
Peter and Gail
I would recommend REVCO to anyone interested in installing solar panels.
I wanted to formally tell you how wonderful, professional, and proficient the two young gentlemen, Robert and Ralph, who installed my solar panels yesterday, were. They were punctual and polite, and prior to installing the panels, asked me to look at the placement of each panel to ensure that is where I wanted them, and to make sure I would get the most sun exposure. I couldn't thank them enough for that. Had my pool contractors communicated with me like Robert and Ralph did, I wouldn't have had half the problems I ended up having. These two gentlemen worked from approximately 8:30 a.m. until 5:30 p.m., with a very quick break in between, and that break included getting the stucco paint for the plumbing. I was so pleased with their work and attitude that I wanted to give them a tip (and money is exceptionally tight for me right now due to being a newly single mother of a special needs child); however, they would not accept my tip. Therefore, the least I feel I can do is to write a letter on their behalf. I have received many flyers in the mail for solar panels in the past few months, which has given me reason to doubt my decision to go with REVCO Solar. However, because of Robert and Ralph's professionalism, I am now very grateful I chose REVCO. I would recommend REVCO and especially Robert and Ralph to anyone interested in installing solar panels.
We are very happy that we made this investment in clean energy and we're pleased that we went with Revco.
We are delighted with the performance of our new solar systems, both the photovoltaic system and the passive solar pool heating system. The PV system went on-line late February. We have not had an electric bill above $5 for any month since. That includes the month of February as well as March, April, and May. Given the performance of the last four months, we believe the system's production will exceed our expectations. Our electric bills were $500-$600 per month prior to that, even for winter months. The pool heating system has also been excellent. We started swimming March 1, in 85°F. We boosted the solar system with gas heat, but our monthly gas bills have been around $100. We kept the pool covered at night until late May, but left it uncovered all day. Even now in mid-June, we use the solar system to heat the pool in the morning to bring the temperature into the upper 80s. We think that the solar system will make it affordable to heat the pool to a comfortable temperature year-round. I think that you and Revco deserve a great deal of credit for understanding exactly what we wanted and tailoring a package that fit those needs. You finished the work in a timely manner with no interruption to our lives. The products and the installation are of high quality and we take pride and satisfaction in them. The price was fair.
"We were happy then, and even happier now"
We used Revco Solar for our home solar needs. They were terrific in analyzing our needs and designing a system to fit. We were very happy with work done in January and February 2013, and are happier still with the results! We did the outright purchase option to maximize our investment.
I would like to give another pat on the back to Eric and Daniel. Our solar for the pool was completed very quickly and the job they did showed a lot of attention to detail. They showed great pride in their work and took time to explain how the system worked and what could be expected. Please let them know they are appreciated.
The Riverside County Inspector told me, "This solar job is one of the best we have seen."
This note is to let your company know that the people you assigned to install a solar system at my home were very professional. Especially Juan. He is a take charge person who knows what he is doing and why. His knowledge of the electrical codes is very good and his skills are excellent. Juan is a really good guy for you to send to customers. Even when I pick on him, he listens to what I say and then solves the problem. The job looks good and worked the first time. The Riverside County Inspector told me, "This solar job is one of the best we have seen, if not the best. It is clean and professional." They liked the way it was done and had no problem approving the installation.
"Revco's Solar Pool Heater is well worth it"
Revco’s Solar Pool Heater is well worth it. I decided not to pay for a heater when I put my pool in and then used the savings towards the solar. There also was a nice rebate that came with it. My cost ended up being equal to what a heater would have costed me. Not to mention the savings I will have on my gas bill. Revco’s Solar Pool Heater allows the use of your pool nearly year round. We had ours installed it end of December and within a week pool temperature went up by 20 degrees. Another great feature is when your pool reaches the desired temperature, the Solar Pool Heater automatically shuts off. Due to my great experience, I went with Revco for both Solar Panels on my house and the Solar Pool Heater.
Thank you for making this a 'painless' project!
Everything went great and Robert was very thorough and professional with the instructions. Great crew and I was very pleased with them completing the install in one day. Also pleased that they did a good cleanup after they finished........we've had some issues with that recently. Also, thank you for making this a 'painless' project!
Count me in as a member of the REVCO / FAFCO Fan club!
Three days after the installation, I was confronted with an 88 degrees pool that never saw higher than 76 degrees at this great (but cool) coastal location. I am a believer now!!! Great installation - neat work, relatively quick and best of all, I don't even know that its up there! Please know that I am sincerely appreciated all your efforts. Being a good reference for the REVCO / FAFCO solar thermal system will be my pleasure... and easy!
Keith D. Wisbaum
My entire experience with REVCO has been nothing but positive!
In today's mail, I received my yellow net metering tab from Edison. I am looking forward to seeing those low SCE bills! My entire experience with REVCO has been nothing but positive from the inistial sales call through to the completion of the project, every part of the process was handled professionally and efficiently. Mark, Matt and the rest of the installation tema were outstanding. And, Lauren always had answers to my questions along the way. I will be more than happy to recommend REVCO when friends and neighbors inquire about my solar electric installation. Feel free to use me as a referral.
Thanks again for all your hard work on my behalf.
Dave and I turned the system on today. Very exciting! He also showed me that I am getting a large rebate from Edison thanks to your due diligence. Thank you so much for getting that for me. I was totally surprised and very appreciative. You and your entire company have been fabulous to work with, from the beginning to end. I have referred Revco Solar to several of my neighbors.
I am a believer now!!!
Count me in as a member of the REVCO / FAFCO Fan club! Three days after the installation, I was confronted with an 88 °F pool that never saw higher than 76 °F at this great (but cool) coastal location. I am a believer now!!! Great installation - neat work, relatively quick and best of all, I don't even know that it's up there! Please know that I am sincerely appreciated all your efforts. Being a good reference for the REVCO / FAFCO solar thermal system will be my pleasure... and easy!
Keith D. Wisbaum
The Revco installation team was stellar.
Just a note of thanks for coming out this morning with the IID crew to complete the final inspection and start up our solar project. It feels good to be contributing to the renewable energy movement while watching our meter run backwards. Over all, Georgia and I were very satisfied with our solar experience with Revco Solar. Your work on the front end of the project was informational and thorough. You were always helpful and responsive to our questions and needs during the process. The Revco installation team was stellar. They were always on time, kept us informed as to the progress of the installation, and were very respectful in keeping the work area picked up and clean. Their work in the garage and on the roof looks very professional. As you know, our project suffered through a delay period from the inspection by the City of La Quinta to getting the system on line. I'm sure Revco Solar and IID have worked out the kinks to streamline the process for future customers. We wish you every success in the future. I would be happy to be a referral source to others looking to join the solar movement in the Coachella Valley.
Tom & Georgia Maydew
Revco made me feel like a valued customer. I won’t forget that!
These days, after any kind of service call from anybody, it is rare for me to write letters other than complaint letters. This is not a complaint letter. For the past several weeks, I have been working with Tim Folster, who I understand is Revco’s new Service Department Manager, to arrange warranty replacement of some very badly leaking FAFCO panels. In the past, getting anything like this scheduled and performed could be frustrating and not customer friendly. Thanks to Tim, the work has now been completed promptly, courteously, and satisfactorily, without the sort of mind numbing difficulties I have previously encountered. For the first time, Revco made me feel like a valued customer. I won’t forget that! Revco is to be commended for seeing a customer relations problem and fixing it by making changes in the service department. Your decision to place Tim in charge looks like a winner to me. He is courteous, returns phone calls on time, understands customer problems, is decisive, and does what he says he will do. Revco’s customers can’t ask for more than that!
Jan D. Romanoff
I feel very strongly about going solar, and I have confidence in Revco Solar.
We first interviewed Solar Company A, and were so confused that we moved on to Solar Company B, whom we signed up with at our meeting. However, we still couldn't make sense of all the numbers, which created doubt in our minds. Also, the plan they gave us for our roof was totally wrong, we found out subsequently (they had 61 panels on our rear facing roof, which is the least productive place for solar). And, we couldn't get in touch with the rep when we wanted information and clarification. Plus, he showed how our fixed monthly rental rate was $50 too low and could not be a net zero rate for us. Then I sat in on a meeting with the Revco rep at a friend's house and learned so much about the process that a week later I cancelled our agreement with Solar Company B and signed up with Revco. Joe Deisenroth is the rep, and while I was just an observer at my friend's meeting, Joe looked at my plans from Solar Company B and checked the peak azimuth/ north-south orientation of my roof, and showed me how it should be set up: no panels on the back roof, and only 47 panels needed on my front roofs. He explained how Solar Company B arrived at their number of panels -- they were using another brand that is cheaper but not as efficient as the Sun Power panels Revco uses (I verified all this independently online; Sun Power is rated the best of all solar panels). We ended up doing a 20-year lease at a fixed rental payment that is about $80/month less than the average IID cost of the prior 12 months, and this was before the recent rate increase. We still would make this deal today, because rates never go down and we like knowing what our future rates will be. Sorry to ramble on, but I feel very strongly about going solar, and I have confidence in Joe Deisenroth.
Talk about going the extra mile!
Hey Jim, I just wanted to thank you and Revco for a great experience installing pool solar at our house. It was so quick and easy working with Revco, and everyone was so responsive and professional. The communication was great. The installers did a great job and really went above and beyond. I didn't expect them to paint the conduit to match the house, and they did. The house paint we had was dried up, and they even went down the street to Home Depot to have them match the paint. Talk about going the extra mile! Couldn't be happier that we chose Revco. Thank you again, and please pass on my thanks to the staff and installers who worked on this. We really appreciate it. Thanks, Jeremy
They were very professional in their work ethics, not only the quality work, but also the explanation of how the unit worked
I wanted to write this to your company to let you know how pleased I am with the work that was done on my FAFCO Solar Pool Panels. The 2 workers ( Juan & Adrian), did an excellent job on the unit, they were very professional in their work ethics, not only the quality work, but also the explanation of how the unit worked. I had a problem with the unit after only 2 days of use, the entire pool unit shut down, on Monday we called the office and even after a long day installing another unit, they cam by my house ( 7 PM) and found out why the unit had shut off and fixed it for me. I do feel both Juan and Adrian went above their job to take care of me and for that I wanted to write your company to let you know that these two employees are a very big asset to your entire unit.
John and Diana King