Re: Service Department -- Tim Folster
June 21, 2007
Mr. Richard Vogel
REVCO Solar
26631 Cabot Road, Suite B
Laguna Hills, CA 92653
Dear Mr. Vogel,
These days, after any kind of service call from anybody, it is rare for me to write letters other than complaint letters. This is not a complaint letter.
For the past several weeks I have been working with Tim Folster, who I understand is Revco's new Service Department manager, to arrange warranty replacement of some very badly leaking Fafco Panels. In the past, getting anything like this scheduled and performed could be frustrating and not customer friendly. THanks to Tim, the work has now been completed promptly, courteously and satisfactorily, without the sort of mind numbing difficulties I have previously encountered. For the first time, Revco made me feel like a valued customer. I won't forget that.
Revco is to be commended for seeing a customer relations problem and fixing it by making changes in the service department. Your decision to place Tim in charge looks like a winner to me. He is courteous, returns phone calls on time, understands customer problems, is decisive, and does what he says he will do. Revco's customers can't ask for more than that.
With appreciation,
Jan D. Romanoff
Mr. Richard Vogel
REVCO Solar
26631 Cabot Road, Suite B
Laguna Hills, CA 92653
Dear Mr. Vogel,
These days, after any kind of service call from anybody, it is rare for me to write letters other than complaint letters. This is not a complaint letter.
For the past several weeks I have been working with Tim Folster, who I understand is Revco's new Service Department manager, to arrange warranty replacement of some very badly leaking Fafco Panels. In the past, getting anything like this scheduled and performed could be frustrating and not customer friendly. THanks to Tim, the work has now been completed promptly, courteously and satisfactorily, without the sort of mind numbing difficulties I have previously encountered. For the first time, Revco made me feel like a valued customer. I won't forget that.
Revco is to be commended for seeing a customer relations problem and fixing it by making changes in the service department. Your decision to place Tim in charge looks like a winner to me. He is courteous, returns phone calls on time, understands customer problems, is decisive, and does what he says he will do. Revco's customers can't ask for more than that.
With appreciation,
Jan D. Romanoff
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